Frequently Asked Questions

What does Tidyux sell?

Storage and everyday utility for compact homes. Product pages show the available sizes, materials, care information and included items.

Where do you deliver?

We deliver to the United Kingdom. Standard tracked delivery is free.

When will my order arrive?

Handling takes 1–2 business days, Monday to Friday. Estimated transit is 5–7 business days after dispatch; estimated total is 6–9 business days. Public holidays and delivery exceptions can extend estimates.

How can I track my order?

Tracking details are emailed after dispatch. Use the Track Order page or contact [email protected] with your order number.

Can I change or cancel an order?

Email us promptly with the order number. We confirm whether a requested change is possible before fulfilment. Applicable cancellation rights remain unaffected.

How do returns work?

Our voluntary return window is 30 calendar days from delivery for eligible unused items. Customers pay change-of-mind return postage; we cover reasonable postage for faulty, damaged, incorrect or misdescribed items. See Returns & Refunds for full details and your statutory rights.

How long does a refund take?

Our processing target is within 5 business days after an approved return is received and checked. Statutory deadlines take priority. Your payment provider may need additional time to display the credit.

Which payment methods can I use?

The methods available through our payment provider are shown during checkout. Your total is shown before the order is submitted.

How can I contact you?

Email [email protected]. We usually reply within two business days, Monday to Friday.