Returns & Refunds

This page explains the returns and refunds process for orders from TIDYUX delivered in United Kingdom. We use a contact-first process so we can confirm eligibility, postage responsibility, instructions, and the correct return address before a parcel is sent. This process does not remove any mandatory consumer rights that apply to an order.

Before sending anything

Do not send a parcel to an address found elsewhere on the internet or on an old order. Contact our support team first so the return can be connected to the correct order.

1. Email [email protected] from the address used at checkout where possible. Include the order number, item name, delivery date, and reason for the request.
2. Include clear photographs when the request concerns damage, a fault, or an item that does not match the order.
3. Wait for written instructions. Support confirms whether the request is eligible, who is responsible for postage, and the approved destination.
4. Pack the approved return securely and keep the postage receipt and tracking reference.

Change-of-mind returns

An eligible change-of-mind return may be requested within 30 calendar days from delivery. The item should be unused, complete as supplied, and protected in suitable packaging. The customer pays the return postage for a change-of-mind return.

Send the request before posting anything. We review the order and confirm the instructions in writing. A refund is issued after the approved return is received and checked.

Faulty, damaged, or incorrect items

Contact us promptly if an item arrives faulty, damaged, unsafe, misdescribed, or different from the order. Keep the item, packaging, and delivery evidence while we review the request. We may ask for photographs, order details, or a return for inspection.

For an approved faulty, damaged, incorrect, or misdescribed-item request, we cover reasonable return postage as confirmed in the written instructions. The appropriate resolution and any next steps are confirmed after review.

Return postage and labels

Returns are sent by mail. A return label is not included in the original package. For a change-of-mind return, the customer is responsible for obtaining and paying the return postage. For a confirmed faulty, damaged, incorrect, or misdescribed item, support confirms any postage assistance before the return is sent.

Approved return address

Wait for written approval before sending a parcel. The approved return address for an order is:

ANTOTECH GADGET LLC
CHANEL ANTOINETTE PIERRE
3502 7TH AVE SE
ABERDEEN, SD 57401
United States

What happens after we receive the return

1. We match the parcel to the order and review the item and any evidence supplied.
2. We confirm the approved outcome for the request.
3. For an approved refund, we send the payment to the original payment method within 5 business days after the return is received and checked.
4. Your bank or payment provider may take additional time to display the credit.

Refunds

Approved refunds are sent to the original payment method. We do not charge a restocking fee. The 5-business-day processing target begins after an approved return is received and checked; the time shown by a bank or payment provider is outside our processing time.

Contact

TIDYUX is operated by ANTOTECH GADGET LLC. For a return request, contact [email protected] or +1 360 6125556. Include your order number so we can locate the purchase quickly.

Return checklist

• Keep your order number and delivery evidence.
• Photograph damage or a mismatch before repacking.
• Contact support before posting a parcel.
• Wait for the approved address and postage instructions.
• Use suitable protective packaging.
• Keep the tracking receipt until the request is complete.

Your UK cancellation rights

For eligible online purchases, you may tell us that you wish to cancel within 14 days after receiving the goods and then have another 14 days to send them back. No reason or prior approval is required to exercise that right. You may inspect goods as you would in a shop. We refund the applicable standard delivery charge and use the original payment method. Our voluntary 30-day unused-item policy supplements these rights. Statutory refund deadlines take priority over our internal processing targets and do not depend on a discretionary approval process.